1. Introduction
Welcome to Heavy Water Adventures. We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information.
2. Information We Collect
We collect and process various types of personal data to provide and enhance our services. The categories of information we collect include, but are not limited to:
- Personal Identification Information: Full name, email address, phone number, and any other details voluntarily provided by you.
- Booking and Transaction Data: Reservation details, stay history, payment preferences, and billing information necessary for processing your bookings.
- Technical Data: IP address, device type, browser type, operating system, geographic location, and other technical identifiers that help us improve our website and services.
- Usage Data: Information about how you interact with our website, such as pages visited, time spent on each page, navigation paths, and referral sources.
- Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies to enhance user experience, analyze website traffic, and personalize content.
3. How We Use Your Information
We process your personal data for the following purposes, ensuring compliance with applicable data protection regulations:
- Booking Management: To process and confirm reservations, manage cancellations, and facilitate your stay.
- Customer Communication: To respond to inquiries, provide support, send booking confirmations, and notify you of any updates regarding your stay.
- Service Improvement: To analyze usage trends, optimize our website experience, and enhance our offerings based on user feedback.
- Security and Fraud Prevention: To monitor, detect, and prevent fraudulent activities, unauthorized access, and potential security threats.
- Legal Compliance: To comply with applicable laws, regulations, and enforce our terms and conditions.
- Marketing and Promotions (with consent): To send relevant offers, newsletters, and promotional content if you have opted in to receive such communications.
4. Data Security & Retention
We take the security of your personal data seriously and implement industry-standard measures to protect it from unauthorized access, alteration, disclosure, or destruction.
- Encryption & Secure Storage: We use encryption protocols and secure servers to store sensitive data, ensuring that your personal information is protected.
- Access Control: Only authorized personnel with a legitimate business need have access to your personal data.
- Regular Security Audits: We conduct periodic security assessments and implement best practices to safeguard against potential threats.
- Data Retention Policy: We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
- Deletion & Anonymization: Once data is no longer needed, we securely delete or anonymize it to prevent unauthorized use.
5. Your Rights
As a user, you have several rights concerning your personal data under applicable data protection laws. These include:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request corrections if your personal information is incorrect or incomplete.
- Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to legal or contractual obligations.
- Right to Restrict Processing: Request that we limit the processing of your personal data under certain circumstances.
- Right to Data Portability: Request a machine-readable copy of your data to transfer it to another service.
- Right to Object: Object to specific types of data processing, such as direct marketing.
- Right to Withdraw Consent: Withdraw consent at any time if data processing is based on it.
- Right to Lodge a Complaint: File a complaint with the relevant data protection authority if you believe your rights have been violated.
To exercise any of these rights, contact us at post.welda@gmail.com.
6. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to improve functionality, enhance your browsing experience, analyze website traffic, and provide personalized content.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help us recognize your preferences, optimize site performance, and provide anonymized tracking data.
Types of Cookies We Use
- Essential Cookies: Required for the website to function properly. These cannot be disabled.
- Analytical/Performance Cookies: Help us understand user behavior to improve site performance.
- Functional Cookies: Allow us to remember user preferences (e.g., language selection).
- Marketing/Advertising Cookies: Used for personalized ads and measuring campaign effectiveness.